At Obsidiannest.com, we want you to be happy with your purchase. If you are not completely satisfied with our Disposable Cutlery Set, Stainless Steel Cutlery Set, Salad Bowl, Dinner Plates Set, Wine Glass Set or Tea Set, we offer the following refund and return policy to ensure your shopping experience is pleasant.

  1. Return Policy
    Return Period: You have 30 days from the date you received your item to request a return.
    Return Conditions: Products must be returned in their original condition, unopened, with original packaging and all accessories. We are unable to accept returns on used or damaged items.
    Special Note: For hygiene reasons, all disposable cutlery items (such as Disposable Cutlery Set) cannot be returned unless the item was damaged during shipping.
  2. Refund Process
    Request a Return: Please submit a return request by contacting our Customer Service (see information below), including your order number and reason for return.
    Get a Return Authorization (RMA): Our Customer Service team will review your request and provide a Return Authorization (RMA) number. Please be sure to include this number on your return package.
    Returning the item: Use the logistics company of your choice to send the item back to our return address at your expense (unless we sent the wrong item or the item is damaged). Please be sure to keep the shipping receipt for future reference.
    Refund processing: We will process the refund within 7-10 business days after we receive your returned item and confirm its status. The refund will be returned to your payment account.
  3. Damaged or wrong item
    If the item you received was damaged during transportation or does not match your order, please contact us within 48 hours. We will process a refund or exchange for you without charging additional shipping fees.
  4. Contact Us
    If you have any questions or need assistance regarding refunds and returns, please feel free to contact us:
    Company Name:
    Highland Bay LLC
    Address:
    BLDG 39036 Support Ave
    Ft Hood, TX 76544
    Phone:
    2545404059
    Email:
    Randall@obsidiannest.com

Thank you for choosing Obsidiannest.com. We look forward to providing you with the best products and services, and hope that you are satisfied with your purchase!