FAQS

1. About the product
   Q: What materials are your disposable cutlery sets made of?
   A: Our Disposable Cutlery Set is mainly made of high-quality polymer materials, ensuring its strength and durability during use, while also meeting environmental standards.
   Q: What is the difference between stainless steel cutlery and disposable cutlery?
   A: Stainless Steel Cutlery Set is made of high-quality stainless steel, which is reusable, more durable, and suitable for long-term use. Disposable Cutlery Set is disposable, convenient for direct disposal after use, and suitable for outdoor parties and events.
   Q: What materials are your salad bowls and dinner plates sets made of?
   A: Our Salad Bowl and Dinner Plates Set are made of high-grade ceramic or glass materials, ensuring that they are hygienic, safe, and suitable for daily use.
   Q: How many wine glasses are in your wine glass set?
   A: Our Wine Glass Set usually contains four wine glasses, which are suitable for family gatherings or dinners. The elegant design perfectly sets off your fine wine.
   Q: What parts does the tea set include?
   A: Our Tea Set usually includes a teapot, several teacups and a saucer, with beautiful designs, suitable for tea parties or home use.
2. Order and Payment
   Q: How do I place an order?
   A: You can browse the products through our website obsidiannest.com, select the items you want and add them to the shopping cart, and follow the prompts to complete the payment.

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal and other secure payment options.

3. Shipping and Delivery
   Q: What shipping options do you provide?
   A: We provide standard shipping and expedited shipping options. The specific shipping cost and delivery time will be displayed at checkout.

Q: Can you ship to my address?
A: We currently only provide delivery services within the United States. If you are outside the United States, please contact us for more information.

Q: When can I receive my order?
A: Standard shipping usually takes 5-7 business days, and the specific time may vary depending on your location. Expedited shipping can shorten delivery time.

4. Returns and Refunds
   Q: What is the return policy?
   A: We accept returns of unused items within 30 days of receipt. Disposable tableware is not supported for return due to hygiene reasons. If the product is damaged during transportation, please contact us within 48 hours of receipt.

Q: How to apply for a return?
A: Please send an email to Randall@obsidiannest.com or call 2545404059 with your order number and reason for return, and we will assist you in completing the return request.

5. Customer Service
   Q: How can I contact customer service?
   A: You can contact us by email (Randall@obsidiannest.com) or call our customer service hotline 2545404059, and we will assist you as soon as possible.

Q: What are your business hours?
A: Our Customer Service team provides support weekdays from 9am to 6pm Central Time.